Always happy to help
What is Dho dey?
Dho Dey is the Pakistan's first complete online laundry delivery service provider currently only in Karachi.
How does Dho dey work?
In 4 simple steps.
1. You place the order from the app, messaging services or calling us.
2. We pick up your order from your preferred place and time. We use color coded bags for different services such as Wash & Iron, Wash & Fold or Iron Only.
3. We process your order.
4. We deliver your order back at your preferred place and time.
What should I prepare/do for my pickup?
Just have your clothes ready. We will bring Dho Dey bags to place your loose clothes in. If you have them in a bag yourself this is also fine. Enter any special care instructions in the laundry bag so that we may cater to your needs
What's the turnaround time?
All services have a standard turnaround time of 3 working days.
Who chooses if my clothes will be washed or dry cleaned?
Currently we are only offering washing services; if an item is dry-clean only please give on your own responsibility. We will do our utmost to follow your instructions and item’s care label, but we do not assume any responsibility.
By default, our partnered laundromats are trained to carefully read each item’s care instructions and decide whether it can be wash or dry cleaned, and the laundromat will choose the best option for your item.
Do I have to be home when you come by?
Not necessarily. You can leave your bag of laundry outside your home by the door. You can also leave your items with your doorman. Most of our customers are comfortable with laundry left at their doorstep
Can you remove the stain on my items?
We cannot promise all stains will be removed, but we do promise we will do our best. Let us know at the time of pickup which items have stains you would like us to pay attention to.
Are there any materials you can't process?
We cannot process any articles containing hazardous materials or that have been soiled in blood.Our team will inform you as soon as possible of any item that cannot be cleaned and we will return it hung or folded, but uncleaned. If Dho Dey receives and can process any of these items, they will be dealt with on a case-by-case basis and standard turnaround times do not apply.
How will I know how much my order is?
Your app contains detailed itemized information of all your orders. You may also contact us for details.
How do I pay?
Currently we work on Cash only; you can pay at drop off and you can also load/top up your Dho Dey Wallet for future use.
How do I file a complaint?
We value your input and will use it to improve our service towards you and all of our other customers. messaging services or call us.