Privacy Policy for Dhodey

Effective Date: 6 May 2025

At Dhodey, accessible from https://dhodey.com, your privacy is important to us. This Privacy Policy explains what information we collect from users of our mobile app and how we use it. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

• Your name
• Mobile number
• Email address (if provided)
• Pickup and delivery address
• Order details and preferences
• Device information (e.g., model, operating system version, app usage statistics)

2. How We Use Your Information

• Schedule and manage laundry pickups and deliveries
• Communicate with you about your orders
• Improve app performance and customer experience
• Provide customer support
• Send updates or promotions (only with your consent)

3. Data Sharing

We do not sell or rent your personal data. We may share your information with:

• Our internal team and delivery personnel to fulfill orders
• Service providers that help us operate and analyze app performance (e.g., Firebase)
• Law enforcement or regulatory bodies if required by law

4. Data Security

We use reasonable technical and organizational measures to protect your data. However, no method of transmission or storage is 100% secure.

5. Your Rights

You can request:

• Access to the personal information we have
• Correction or deletion of your data
• To opt out of marketing communications

To exercise these rights, email us at: customer.care@dhodey.com

6. Children's Privacy

Our app is not intended for children under 13, and we do not knowingly collect their data.

7. Policy Updates

We may update this Privacy Policy as needed. Changes will be posted on this page with the updated effective date.

8. Contact Us

For any questions or concerns about this policy, please contact us:

📧 customer.care@dhodey.com
📞 +92 318 3346 339
📍 Karachi, Pakistan